In Neuro-Linguistic Programming (NLP) there is an important distinction between the deep and surface structure. This distinction is so important that even the biggest critics of NLP still rate NLP well for using this distinction. This distinction shows that there is a difference between what we say and what we are talking about. A lot of communication problems arise because people have no regard for this distinction. One thinks one has said something because they have talked about it when one has actually said something else. Many arguments in relationships, families and organisations come from here. Hence, understanding this distinction right away ensures that you will communicate better.
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